The average enterprise uses over 1,000 cloud services. Even for small businesses this number could be in the hundreds.
The question organizations need to ask is how many of these applications are really being used, and used efficiently?
Despite the large number of applications in use, Staples found that 75% of American workers don’t think they have access to the latest efficiency-boosting technology. Do your employees need better solutions? Or are they not using existing solutions effectively?
Application monitoring provides you with usage statistic to determine exactly which applications your employees are using and how they are using them. This allows you to optimize your tech usage and spend in a few ways:
Improve Adoption of Existing Solutions and Remove Unused Applications
The most obvious benefit of application monitoring comes from usage reports on which apps
are being used and which are being ignored by employees. Your applications will most likely
end up grouped into one of three categories:
- Integral Solutions: Apps used by a large number of people which should be a top priority for onboarding new employees.
- Unused Solutions: Apps not in use by many employees which should be removed. Point employees towards another application, look for a replacement or decide if you need an application at all.
- Middle Ground: Most applications will have some level of adoption that requires you to look deeper into their usage. This requires application monitoring that can provide insights into time spent within an application, individual keystrokes, files accessed, content viewed and other necessary insights.
Identify User Issues Decreasing Productivity
Even the applications in heavy use could be causing major losses of productivity.
According to HR expert Carly Guthrie, the main reason employees leave is when they feel their time is not valued. There is no denying that inefficient applications waste your employee’s time.
Application monitoring can identify areas where users are experiencing bottlenecks, unnecessary keystrokes or frustration that causes them to leave the application. You can then use this data to improve employee training and onboarding, improve how the application integrates with other solutions or find a new application that eliminates these issues.
Upgrade or Downgrade User Licenses and Software Tiers
For many SaaS applications, the number of users has a large determination on the cost of the solution. More accurate use data allows you to remove unused licenses or downgrade services that aren’t getting as much use as anticipated. This data can also help predict when you will need to upgrade a solution to a higher tier and allow you to plan your budget.
Whether your organization uses one application or a thousand, make sure you’re making the most of the tools at your disposal. If you are unaware of your application use you’re leaving yourself open to lose productivity and money. The more detailed application monitoring you can perform, the more you can optimize your technology usage, keep your employees happy and productive and control your IT spend. Click below to learn more about Teramind.